VIGIL Case Study — The Escalator

VIGIL

Player Welfare

At-Risk Player — Escalating Pattern

"The Escalator"

iGaming · Slots

Illustrative Scenario

Signals Detected

Deposit velocity: 3 → 9/week over 21 days — sustained acceleration

Session duration: 47 min → 2hr 14min — progressive extension

Night sessions (23:00–05:00): 8% → 41% — shift to unsociable hours

Loss-chasing pattern detected in 73% of sessions over the escalation window

Outcome

Day 18

Proactive Detection

100%

UKGC/MGA Audit Trail

Voluntary deposit limit agreed — player retained, risk resolved

Resolution

18 months of stable behaviour masked a 3-week escalation. VIGIL acted on Day 18 — before the player, or any regulator, raised a flag. The intervention was proactive, documented, and defensible.